Frequently Asked Questions
Everything you need to know about massage chair sourcing, OEM, shipping, and after-sales support.
Our standard MOQ is 3–5 units per model for mixed orders. For first-time buyers, we welcome trial orders of 1–2 units to evaluate quality before committing to bulk. Full custom OEM orders require 20+ units per model.
Yes. Sample orders of 1–2 units are welcome. The sample cost is deducted from your first bulk order. Samples are shipped via express courier and typically arrive within 5–7 business days.
We accept T/T (30% deposit, 70% before shipment), L/C at sight for qualified buyers, and PayPal for sample orders.
Yes. Our mixed MOQ program allows you to combine up to 5 different models in a single 40HQ container, with as few as 3–5 units per model.
Small mixed orders ship within 10 days from stock. Bulk orders (50+ units) take 15–20 days. Custom OEM orders take 25–30 days including tooling and packaging setup.
We offer full OEM/ODM services including custom logo branding on the chair, remote control, packaging, and instruction manuals. We also handle design modifications such as color, upholstery material, accent stitching, and function adjustments.
No hidden MOQ for basic customization (logo, packaging, color). For full design modifications, 20+ units per model. We provide a pre-production sample for approval before full production.
Yes. We regularly do Pantone-matched upholstery and can source specific materials. A physical material board is provided within 5 business days for your approval.
Yes. Private label is our most popular OEM service. We apply your brand logo to the chair, remote, packaging, and manuals. Available from 20+ units per model.
We offer LCL (Less than Container Load) for mixed and small orders, 20GP/40HQ full container for bulk orders, and express courier for urgent samples. Delivery to US West Coast ports takes 18–25 days by sea from Southern China.
Standard packaging includes outer carton + inner foam frame + wood corner reinforcement for bulk shipments. Documented damage rate in transit is below 0.3%.
We provide complete customs documentation including commercial invoice, packing list, bill of lading, and all required certificates. Local customs clearance is handled by the buyer or their broker.
Our standard FOB ports are Xiamen and Fuzhou, Fujian Province, China. All prices quoted are FOB unless otherwise specified.
We offer a 12-month warranty on mechanical components and motors, and 6 months on upholstery and electronics. Our support team responds within 24 hours on business days.
We maintain a dedicated after-sales team that provides remote diagnostics, spare parts replacement, and video call troubleshooting. Most issues are resolved within 48 hours.
Our documented in-field failure rate within the first 12 months is below 0.8%, compared to the industry average of 3–5%. This is achieved through a 28-point QC inspection before every shipment.
Yes. For bulk and OEM partners, we provide technical documentation, assembly guides, and video troubleshooting libraries. On-site training at our factory can also be arranged.
We hold CE, RoHS, FCC, and ISO 9001 certifications. Certification documents are model-specific and available upon request.
2D rollers move up/down and left/right. 3D adds adjustable pressure depth. 4D adds speed and rhythm variation for a more realistic hand-like massage. 3D is the current market baseline, while 4D commands premium pricing.
S-track follows the spine from neck to lumbar. L-track extends below the hips to glutes. SL-track combines the S-curve with glute coverage — our best-selling category for comprehensive coverage.
We offer four grades: PVC (budget), semi-PU (mid-range), full PU (standard, 100,000+ Martindale rubs), and hydrolysis-resistant PU (premium, 200,000+ rubs, ideal for humid climates). Full PU is standard across most models.
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